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What is Premium Membership?
The Premium Memberships is a unique membership that players can join in DoubleU Casino. By becoming a Premium Member, you will be given special benefits exclusive for Premium Members!
I can't send or collect gifts. Why?
There are two constraints in sending gift.
I was disconnected during bonus round. Can I get my free spins back?
No you can’t. Connection lost can happen due to a number of factors such as unstable local internet, wireless LAN, duplicate login attempts, and many other factors.
Why do I have posting problems?
Posting issues can happen due to a number of factors. Some are beyond our control, some are not. Following are the factors.
How do I add friends?
You can invite your friends to this casino by clicking "Invite Friend” button on the left side of game screen. You can find “Invite Friends” menu when you click gift box icon next to Help Center button as well. Also, you can be friends with random players by registering yourself into “Friend Me” and post your profile. If you want more details on our friend system, please click here.
How do I collect gifts?
You can collect gift by clicking "Collect All" or "Accept" button in your gift Inbox. "Collect All" button allows you to collect all the gifts in your inbox, and "Accept" button allows you collect just one of your gifts on the left of it. This inbox pops up on the middle of game screen very frequently, and you can also open gift Inbox by clicking "Show inbox" icon at the bottom of game screen. If you want more details on our gift system, please click here.
How do I remove this app?
Firstly, go to your Facebook home page and check the list of apps on the left column. Then, click the pencil icon on the left of "DoubleU Casino", and click "remove app". Secondly, please click "Home" button on the top right of your home page, and click reverse triangle icon, then click "account setting". Then click "apps" on the left column, next, click edit on the right of "DoubleU Casino", and then click "remove apps". In addition, clicking "removing DoubleU Casino" on posts from this app is another way.
I lost my gift because of disconnection and freezing. Can I get it back?
You can collect gift by "Collect all" or " Accept" button. In normal cases, the money is added to your chip balance right after you collected gifts with an animation beneath your chips account. But, if your game screen is disconnected or frozen, collected money is automatically added to your account without animation. In other words, there is no loss of gift or collected money. Therefore you will see your chip balance is increased by the amount of gift money you collected before.
Why can't I collect chips from bonus event link?
There are several reasons for this problem. In most cases, you probably clicked expired event bonus link or already collected bonus from it. You could misunderstand that you didn't get bonus money from it, because same kind of events are sometimes posted on DoubleU Casino's fan page in a short interval, which probably confused you.
Most importantly, despite of disconnection, freezing, while you're moving to DoubleU app site or in the middle of bonus game, you don't lose the bonus. If you go back to game again, bonus game will pop up again and you will get bonus successfully. If you want more information on DoubleU's bonus event, please click here.
Can I give my chips to friends?
You can't give your own chips to your friends directly. Instead, you can send bonus gifts to your friends, and also accept gifts from your friends. In addtion, you can share bonus post on wall of your friends. If you want more infomation on DoubleU Casino's gifting system, please click here. |